Global Customer Experience Manager - Transform Digital Journeys in Bali

Are you a visionary leader passionate about redefining customer experience on a global scale? Join our dynamic team in Bali as a Global Customer Experience Manager and spearhead the digital transformation of personalized customer journeys across all touchpoints.

At Private Advertiser, we are at the forefront of revolutionizing customer engagement through innovative digital solutions. Located in the heart of Bali, our team is dedicated to creating seamless and memorable experiences for our global clientele. As a Global Customer Experience Manager, you'll be part of a mission to transform how we connect with our customers, ensuring every interaction is meaningful and impactful.

In this role, you'll work closely with cross-functional teams to design and implement strategies that enhance customer satisfaction and loyalty. Leveraging tools like Salesforce, Adobe Analytics, and Qualtrics, you'll analyze customer data to identify trends and opportunities for improvement. Your daily tasks will include conducting customer journey mapping, developing CX strategies, and collaborating with marketing and product teams to ensure cohesive customer experiences.

📋 Tanggung Jawab Pekerjaan

• Lead the digital transformation of customer journeys by identifying pain points and opportunities for improvement.
• Conduct customer journey mapping and analyze data using tools like Salesforce and Adobe Analytics.
• Develop and implement CX strategies that enhance customer satisfaction and loyalty.
• Collaborate with marketing, product, and IT teams to ensure cohesive customer experiences.
• Monitor and report on customer experience metrics, providing actionable insights to stakeholders.
• Leverage Qualtrics to conduct customer feedback surveys and analyze results.
• Stay updated with industry trends and best practices in customer experience management.
• Mentor and develop the skills of junior team members in customer experience strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5-7 years of experience in customer experience management, with a strong background in digital transformation.
• Proven track record of successfully leading CX initiatives and improving customer satisfaction metrics.
• Certifications in Customer Experience (e.g., CXP, CCE) are a plus.
• Strong analytical skills with proficiency in tools like Salesforce, Adobe Analytics, and Qualtrics.
• Excellent communication and leadership skills with the ability to influence and align stakeholders.
• Fluency in English and Bahasa Indonesia.
• Passion for travel and a deep understanding of the unique cultural nuances in Bali.

🛠️ Keahlian

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